Incidents | Better Stack Incidents reported on status page for Better Stack https://status.betterstack.com/ https://d1lppblt9t2x15.cloudfront.net/logos/70bcdbfdef5130109f8729ca36fef150.svg Incidents | Better Stack https://status.betterstack.com/ en Degraded Telemetry queries performance https://status.betterstack.com/incident/567260 Fri, 16 May 2025 12:10:00 -0000 https://status.betterstack.com/incident/567260#004a380a0142ebe50f02397accb46a3166258c1f8b59f92c25aa2dbd797ce20b We’ve identified and resolved the root cause of the issue. Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at `hello@betterstack.com`. Thank you for your patience! Degraded Telemetry queries performance https://status.betterstack.com/incident/567260 Fri, 16 May 2025 09:33:00 -0000 https://status.betterstack.com/incident/567260#5ed969932b9407e387abf4cffbdb812f52be6ab20b22d23c5a50c14b0218c772 We’re aware of reports of intermittent delays in log ingestion and slower-than-normal query performance affecting some customers. Our engineering team is actively investigating the root cause and working to restore full performance as soon as possible. We’ll post another update once we have more details—thank you for your patience! Degraded Telemetry queries performance https://status.betterstack.com/incident/558681 Thu, 08 May 2025 13:30:00 -0000 https://status.betterstack.com/incident/558681#74d1fc8f411709863435d10ab4875d22a1e15eb67e990b5e3dd39be4d8a0c5ca Query performance is back to normal and all delayed logs are now being ingested; no data was lost. We’re continuing to monitor the system to ensure everything remains stable. Thank you for your patience and for bearing with us. If you observe any lingering issues, please let us know at `hello@betterstack.com`. Degraded Telemetry queries performance https://status.betterstack.com/incident/558681 Thu, 08 May 2025 12:05:00 -0000 https://status.betterstack.com/incident/558681#de74415ef53a30512fbf4cfb1cd8471c6ba1b243eb1fe1ecadac850d061babcb We are currently investigating an issue causing intermittent delays in log ingestion and slower query performance for some customers. Our engineering team is working to restore full service as quickly as possible. We'll make sure to keep you posted once there are more details. Thanks a lot for your patience! Degraded Uptime and live tail performance https://status.betterstack.com/incident/557527 Tue, 06 May 2025 14:48:00 -0000 https://status.betterstack.com/incident/557527#83486b64cb53ee40ccc1055d96dd0a731794f3a6d466872096bd0e577cbf87ed All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything. Degraded Uptime and live tail performance https://status.betterstack.com/incident/557527 Tue, 06 May 2025 14:48:00 -0000 https://status.betterstack.com/incident/557527#83486b64cb53ee40ccc1055d96dd0a731794f3a6d466872096bd0e577cbf87ed All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything. Degraded Uptime and live tail performance https://status.betterstack.com/incident/557527 Tue, 06 May 2025 14:34:00 -0000 https://status.betterstack.com/incident/557527#23ec27367035f79350a6a44a9c6024cc15c9747be7eb13b17bcb76dcea3a1e67 We're seeing degraded performance for the Uptime dashboard and Live tail loading times in some regions. Our engineers are looking into it. We apologize for the inconvenience. Degraded Uptime and live tail performance https://status.betterstack.com/incident/557527 Tue, 06 May 2025 14:34:00 -0000 https://status.betterstack.com/incident/557527#23ec27367035f79350a6a44a9c6024cc15c9747be7eb13b17bcb76dcea3a1e67 We're seeing degraded performance for the Uptime dashboard and Live tail loading times in some regions. Our engineers are looking into it. We apologize for the inconvenience. Reduced performance of telemetry queries https://status.betterstack.com/incident/551909 Sat, 26 Apr 2025 04:05:00 -0000 https://status.betterstack.com/incident/551909#8cb8abdc5a040d155ff9367a5ff1f4e325cb836746b8c18de6b4eaa31975ffb1 All delayed ingestion has been cleared; logs and metrics should now be available as normal. Thank you for your patience. Reduced performance of telemetry queries https://status.betterstack.com/incident/551909 Fri, 25 Apr 2025 20:50:00 -0000 https://status.betterstack.com/incident/551909#195e19d17a2ef4dfe3077850c9ff660459155393ac8d8ea1196d988bbb0d8d4d We're currently experiencing an issue with log processing that may result in slower queries and delayed log ingestion for some users. We're actively investigating and working to resolve the issue as quickly as possible. Uptime backend processing health recovered https://status.betterstack.com/ Mon, 21 Apr 2025 09:23:57 +0000 https://status.betterstack.com/#c0ea0e0adbcbe7385f38332c9ab477c56df53bcd3b9cd33af685e857cd15f7c0 Uptime backend processing health recovered Uptime backend processing health went down https://status.betterstack.com/ Mon, 21 Apr 2025 09:13:48 +0000 https://status.betterstack.com/#c0ea0e0adbcbe7385f38332c9ab477c56df53bcd3b9cd33af685e857cd15f7c0 Uptime backend processing health went down Degraded Uptime dashboard and status pages https://status.betterstack.com/incident/548241 Sun, 20 Apr 2025 20:41:00 -0000 https://status.betterstack.com/incident/548241#c64dd74570422b4d6630a19b121a85e5308ae1ab2940bc5b42aa1319a97394c9 All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything. Degraded Uptime dashboard and status pages https://status.betterstack.com/incident/548241 Sun, 20 Apr 2025 20:41:00 -0000 https://status.betterstack.com/incident/548241#c64dd74570422b4d6630a19b121a85e5308ae1ab2940bc5b42aa1319a97394c9 All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything. Degraded Uptime dashboard and status pages https://status.betterstack.com/incident/548241 Sun, 20 Apr 2025 20:29:00 -0000 https://status.betterstack.com/incident/548241#1953fc62c2bebe48396e66ef7ead38b53e16a1951e07af78cfcaed64d74796cc Uptime and status page performance is degraded in some regions. Our engineers are looking into it. We apologize for the inconvenience Degraded Uptime dashboard and status pages https://status.betterstack.com/incident/548241 Sun, 20 Apr 2025 20:29:00 -0000 https://status.betterstack.com/incident/548241#1953fc62c2bebe48396e66ef7ead38b53e16a1951e07af78cfcaed64d74796cc Uptime and status page performance is degraded in some regions. Our engineers are looking into it. We apologize for the inconvenience Public status pages recovered https://status.betterstack.com/ Mon, 14 Apr 2025 22:20:48 +0000 https://status.betterstack.com/#a151574eb0a9ff70ac7d70a49189cf980ed88545b4f4f67d13380e031be4a9a1 Public status pages recovered Public status pages went down https://status.betterstack.com/ Mon, 14 Apr 2025 22:17:39 +0000 https://status.betterstack.com/#a151574eb0a9ff70ac7d70a49189cf980ed88545b4f4f67d13380e031be4a9a1 Public status pages went down Public status pages recovered https://status.betterstack.com/ Tue, 08 Apr 2025 09:34:43 +0000 https://status.betterstack.com/#86e37be8ff4b9d778c1a4139d72a3d7af94e84fad9ecf1e2445e301530a8634a Public status pages recovered Public status pages went down https://status.betterstack.com/ Tue, 08 Apr 2025 09:28:50 +0000 https://status.betterstack.com/#86e37be8ff4b9d778c1a4139d72a3d7af94e84fad9ecf1e2445e301530a8634a Public status pages went down Public status pages recovered https://status.betterstack.com/ Thu, 03 Apr 2025 15:47:08 +0000 https://status.betterstack.com/#16c6532e233bc1acc4a1f827cf4195fc2f191aff5ebdc8c35d652b5dd431792f Public status pages recovered Public status pages went down https://status.betterstack.com/ Thu, 03 Apr 2025 15:38:36 +0000 https://status.betterstack.com/#16c6532e233bc1acc4a1f827cf4195fc2f191aff5ebdc8c35d652b5dd431792f Public status pages went down Reduced performance of telemetry queries https://status.betterstack.com/incident/538611 Wed, 02 Apr 2025 09:39:00 -0000 https://status.betterstack.com/incident/538611#6aaa48ac1a9a3c41f9b148b7f01726e477f78dc592a7e17dbe9d7547bbac12d0 The issue has been resolved, all log querying is back to normal. Reduced performance of telemetry queries https://status.betterstack.com/incident/538611 Wed, 02 Apr 2025 09:15:00 -0000 https://status.betterstack.com/incident/538611#3a9730b410b8cd94152ee60964fa2f635adcde304da50c0474699e5d22fe3ced We're currently experiencing an issue with log querying that may result in slower queries for some users. We're actively investigating and working to resolve the issue as quickly as possible. Reduced performance of telemetry queries https://status.betterstack.com/incident/537888 Tue, 01 Apr 2025 10:30:00 -0000 https://status.betterstack.com/incident/537888#0f32d9c0f582f30aeb507f18b76425feb9204de4a56aa18261d874100ee70387 The issue has been resolved, all backlogged data has been processed. Reduced performance of telemetry queries https://status.betterstack.com/incident/537888 Tue, 01 Apr 2025 09:45:00 -0000 https://status.betterstack.com/incident/537888#ed3e087d51c6d3aa243e68771f87aadcc4fc0865d88a26a355c844330263cdd2 Query performance is back to normal and the issue has been resolved. We're currently catching up on log processing, so you may still notice some delays in log ingestion for certain sources. Please note that no logs were lost. Thanks so much for your patience! Reduced performance of telemetry queries https://status.betterstack.com/incident/537888 Tue, 01 Apr 2025 08:44:00 -0000 https://status.betterstack.com/incident/537888#f70b92cf0d76ed9636676b9a5fa4da266ab75a536c6fcaad2cccde91e0bf8346 We're currently experiencing an issue with log processing that may result in slower queries and delayed log ingestion for some users. We're actively investigating and working to resolve the issue as quickly as possible. Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 16:00:12 +0000 https://status.betterstack.com/incident/529558#b1ae04c608a9cc6f14ed2bfc60f6dfa6012d39bf91120b2f408025a5b6ff6a9b Maintenance completed Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 16:00:12 +0000 https://status.betterstack.com/incident/529558#b1ae04c608a9cc6f14ed2bfc60f6dfa6012d39bf91120b2f408025a5b6ff6a9b Maintenance completed Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 16:00:12 +0000 https://status.betterstack.com/incident/529558#b1ae04c608a9cc6f14ed2bfc60f6dfa6012d39bf91120b2f408025a5b6ff6a9b Maintenance completed Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 16:00:12 +0000 https://status.betterstack.com/incident/529558#b1ae04c608a9cc6f14ed2bfc60f6dfa6012d39bf91120b2f408025a5b6ff6a9b Maintenance completed Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 16:00:12 +0000 https://status.betterstack.com/incident/529558#b1ae04c608a9cc6f14ed2bfc60f6dfa6012d39bf91120b2f408025a5b6ff6a9b Maintenance completed Better Stack recovered https://status.betterstack.com/ Mon, 24 Mar 2025 14:05:02 +0000 https://status.betterstack.com/#1114d8a73751ef1dd82d40b9eb69044df1e41f05c9a9f189cd17610fc4a2a2bb Better Stack recovered Telemetry recovered https://status.betterstack.com/ Mon, 24 Mar 2025 14:01:40 +0000 https://status.betterstack.com/#aba681311eb310af4be99e65f23eb09ee71dac6c0c8880761972607966faa4ba Telemetry recovered Telemetry went down https://status.betterstack.com/ Mon, 24 Mar 2025 14:00:04 +0000 https://status.betterstack.com/#aba681311eb310af4be99e65f23eb09ee71dac6c0c8880761972607966faa4ba Telemetry went down Better Stack went down https://status.betterstack.com/ Mon, 24 Mar 2025 14:00:03 +0000 https://status.betterstack.com/#1114d8a73751ef1dd82d40b9eb69044df1e41f05c9a9f189cd17610fc4a2a2bb Better Stack went down Better Stack recovered https://status.betterstack.com/ Mon, 24 Mar 2025 13:57:02 +0000 https://status.betterstack.com/#fcaf00729da4e4037bfb3b200e2c1566636dbb7fd69fc80234a102ea0e830456 Better Stack recovered Telemetry recovered https://status.betterstack.com/ Mon, 24 Mar 2025 13:56:13 +0000 https://status.betterstack.com/#3beba7cee0d105060ecbc289c3391497aa671ac3e0150ae6d69430632456bfc3 Telemetry recovered Telemetry went down https://status.betterstack.com/ Mon, 24 Mar 2025 13:55:08 +0000 https://status.betterstack.com/#3beba7cee0d105060ecbc289c3391497aa671ac3e0150ae6d69430632456bfc3 Telemetry went down Better Stack went down https://status.betterstack.com/ Mon, 24 Mar 2025 13:54:03 +0000 https://status.betterstack.com/#fcaf00729da4e4037bfb3b200e2c1566636dbb7fd69fc80234a102ea0e830456 Better Stack went down Better Stack recovered https://status.betterstack.com/ Mon, 24 Mar 2025 13:07:53 +0000 https://status.betterstack.com/#94e62c16c76ee01c7d8e18c14d5a30efa96ddcf090a1d181b03b8d64e0a81787 Better Stack recovered Better Stack went down https://status.betterstack.com/ Mon, 24 Mar 2025 13:05:52 +0000 https://status.betterstack.com/#94e62c16c76ee01c7d8e18c14d5a30efa96ddcf090a1d181b03b8d64e0a81787 Better Stack went down Uptime recovered https://status.betterstack.com/ Mon, 24 Mar 2025 12:32:16 +0000 https://status.betterstack.com/#0ce60736dd4a64f6623a55fa6161d80405720f7869e81495b5adcd1c2ec05f21 Uptime recovered Uptime went down https://status.betterstack.com/ Mon, 24 Mar 2025 08:26:38 +0000 https://status.betterstack.com/#0ce60736dd4a64f6623a55fa6161d80405720f7869e81495b5adcd1c2ec05f21 Uptime went down Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 08:00:12 -0000 https://status.betterstack.com/incident/529558#63a415954388a124590a293cc9180fde352a1f2c581c395ebda691731dd77fb9 We'll be migrating the core servers powering Better Stack to a completely new infrastructure designed to improve performance and offer more flexible scalability. We aim to minimize downtime to just a few minutes, though you might experience brief periods of instability during the migration. Thank you for your understanding! Have questions? Please reach out to us at hello@betterstack.com. Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 08:00:12 -0000 https://status.betterstack.com/incident/529558#63a415954388a124590a293cc9180fde352a1f2c581c395ebda691731dd77fb9 We'll be migrating the core servers powering Better Stack to a completely new infrastructure designed to improve performance and offer more flexible scalability. We aim to minimize downtime to just a few minutes, though you might experience brief periods of instability during the migration. Thank you for your understanding! Have questions? Please reach out to us at hello@betterstack.com. Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 08:00:12 -0000 https://status.betterstack.com/incident/529558#63a415954388a124590a293cc9180fde352a1f2c581c395ebda691731dd77fb9 We'll be migrating the core servers powering Better Stack to a completely new infrastructure designed to improve performance and offer more flexible scalability. We aim to minimize downtime to just a few minutes, though you might experience brief periods of instability during the migration. Thank you for your understanding! Have questions? Please reach out to us at hello@betterstack.com. Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 08:00:12 -0000 https://status.betterstack.com/incident/529558#63a415954388a124590a293cc9180fde352a1f2c581c395ebda691731dd77fb9 We'll be migrating the core servers powering Better Stack to a completely new infrastructure designed to improve performance and offer more flexible scalability. We aim to minimize downtime to just a few minutes, though you might experience brief periods of instability during the migration. Thank you for your understanding! Have questions? Please reach out to us at hello@betterstack.com. Migrating core servers to a new infrastructure https://status.betterstack.com/incident/529558 Mon, 24 Mar 2025 08:00:12 -0000 https://status.betterstack.com/incident/529558#63a415954388a124590a293cc9180fde352a1f2c581c395ebda691731dd77fb9 We'll be migrating the core servers powering Better Stack to a completely new infrastructure designed to improve performance and offer more flexible scalability. We aim to minimize downtime to just a few minutes, though you might experience brief periods of instability during the migration. Thank you for your understanding! Have questions? Please reach out to us at hello@betterstack.com. Uptime backend processing health recovered https://status.betterstack.com/ Sat, 22 Mar 2025 22:45:59 +0000 https://status.betterstack.com/#c9f47bb168accc10bd4d13c510aaca4979d4d8bbfae5be495e9eb9d99ffd8d4a Uptime backend processing health recovered Public status pages recovered https://status.betterstack.com/ Sat, 22 Mar 2025 22:45:52 +0000 https://status.betterstack.com/#c663361214140f6f75d00eeb70609459c60946e66684962155e5e7987d41a16f Public status pages recovered Uptime backend processing health went down https://status.betterstack.com/ Sat, 22 Mar 2025 22:42:09 +0000 https://status.betterstack.com/#c9f47bb168accc10bd4d13c510aaca4979d4d8bbfae5be495e9eb9d99ffd8d4a Uptime backend processing health went down Public status pages went down https://status.betterstack.com/ Sat, 22 Mar 2025 22:41:28 +0000 https://status.betterstack.com/#c663361214140f6f75d00eeb70609459c60946e66684962155e5e7987d41a16f Public status pages went down Better Stack recovered https://status.betterstack.com/ Fri, 21 Mar 2025 06:38:39 +0000 https://status.betterstack.com/#fcd137ac1a457dbaec74e287f3ca36c6dd1ab583fa80ce8a32dc577335a361c1 Better Stack recovered Telemetry recovered https://status.betterstack.com/ Fri, 21 Mar 2025 06:38:37 +0000 https://status.betterstack.com/#4806b80b43f664099e09ec2127b2101ba57ef3d864e96050501f706a33e771a4 Telemetry recovered Better Stack went down https://status.betterstack.com/ Fri, 21 Mar 2025 06:25:47 +0000 https://status.betterstack.com/#fcd137ac1a457dbaec74e287f3ca36c6dd1ab583fa80ce8a32dc577335a361c1 Better Stack went down Telemetry went down https://status.betterstack.com/ Fri, 21 Mar 2025 06:23:37 +0000 https://status.betterstack.com/#4806b80b43f664099e09ec2127b2101ba57ef3d864e96050501f706a33e771a4 Telemetry went down Uptime dashboard unavailable https://status.betterstack.com/incident/524853 Sat, 08 Mar 2025 11:49:00 -0000 https://status.betterstack.com/incident/524853#4ade698f8ade88c9eed08fb25ad0b0a6415ebf3896839f14c2195912fc29db4c We've successfully performed a hardware failover. We'll be migrating our redis cluster to a new hardware as a result of this incident over the coming weeks. Sincere apologies for the inconvenience! Please let us know at hello@betterstack.com if you have any questions. Uptime dashboard unavailable https://status.betterstack.com/incident/524853 Sat, 08 Mar 2025 11:49:00 -0000 https://status.betterstack.com/incident/524853#4ade698f8ade88c9eed08fb25ad0b0a6415ebf3896839f14c2195912fc29db4c We've successfully performed a hardware failover. We'll be migrating our redis cluster to a new hardware as a result of this incident over the coming weeks. Sincere apologies for the inconvenience! Please let us know at hello@betterstack.com if you have any questions. Uptime dashboard unavailable https://status.betterstack.com/incident/524853 Sat, 08 Mar 2025 11:15:00 -0000 https://status.betterstack.com/incident/524853#de45ea5b9cda9976faa2f8694430a51e4d1269c251bf1a70164c713af7a2ee8e Uptime dashboard is unavailable to certain regions due to a hardware failure. We're performing a failover. Uptime dashboard unavailable https://status.betterstack.com/incident/524853 Sat, 08 Mar 2025 11:15:00 -0000 https://status.betterstack.com/incident/524853#de45ea5b9cda9976faa2f8694430a51e4d1269c251bf1a70164c713af7a2ee8e Uptime dashboard is unavailable to certain regions due to a hardware failure. We're performing a failover. Phone call alerts are delayed https://status.betterstack.com/incident/524175 Fri, 07 Mar 2025 08:28:00 -0000 https://status.betterstack.com/incident/524175#b2ab6f9fc51b71560aaf877bf53d5a3f1b3fc879aee64cb0762851f63a17f668 All alerts should now work again for all customers. We apologize for the inconvenience and will re-evaluate our primary voice call provider going forward. Have questions? Please let us know at hello@betterstack.com. Phone call alerts are delayed https://status.betterstack.com/incident/524175 Fri, 07 Mar 2025 06:10:00 -0000 https://status.betterstack.com/incident/524175#220c5d5706d936f8a747206237f5d41d780bd10b1e76b797e2293ac7d31e9d4e Some customers might not be receiving phone call alerts due to an incident with our voice provider. We have all hands on deck. Please let us know at hello@betterstack.com if we can help. Better Stack recovered https://status.betterstack.com/ Tue, 25 Feb 2025 09:45:29 +0000 https://status.betterstack.com/#60b147ab154ca7ce1d3994726f8a38254930049becf216bda3b69178ff7873b5 Better Stack recovered Better Stack went down https://status.betterstack.com/ Tue, 25 Feb 2025 09:44:25 +0000 https://status.betterstack.com/#60b147ab154ca7ce1d3994726f8a38254930049becf216bda3b69178ff7873b5 Better Stack went down Public status pages recovered https://status.betterstack.com/ Mon, 24 Feb 2025 11:43:22 +0000 https://status.betterstack.com/#1a1739b1636baf1a7fa1a15820d9ddc5a95cea929284484669d9ea30779abb4a Public status pages recovered Public status pages went down https://status.betterstack.com/ Mon, 24 Feb 2025 11:37:10 +0000 https://status.betterstack.com/#1a1739b1636baf1a7fa1a15820d9ddc5a95cea929284484669d9ea30779abb4a Public status pages went down Degraded status page speed in certain regions https://status.betterstack.com/incident/508890 Fri, 07 Feb 2025 08:35:00 -0000 https://status.betterstack.com/incident/508890#f179b2409d41699251397eb55ab3b61becd247b820e7fa82edd5ed93343abe16 Incident has been resolved. Degraded status page speed in certain regions https://status.betterstack.com/incident/508890 Fri, 07 Feb 2025 08:32:00 -0000 https://status.betterstack.com/incident/508890#cb58a81faad2b8d99dcffddf4b470e6fbe3f916b37a749ccc3ac73b23ac121eb Status pages can be slower to load for some users. Degraded Live tail & Explore logs performance https://status.betterstack.com/incident/508195 Thu, 06 Feb 2025 10:38:00 -0000 https://status.betterstack.com/incident/508195#185c66dc93008008d686c8b90363f75de7dd7b39a77ff176d834d777bb34d121 All services are back to normal. Sincere apologies for the inconvenience! Degraded Live tail & Explore logs performance https://status.betterstack.com/incident/508195 Thu, 06 Feb 2025 10:34:00 -0000 https://status.betterstack.com/incident/508195#194f6881c4651b42a8087e10a999bd0028976917027e926ed1f55cef25f2b581 One of our object storage providers is experiencing availability issues, causing some queries to temporarily not load. There's no delay in processing logs or metrics data. Degraded Uptime and status pages performance https://status.betterstack.com/incident/493204 Thu, 09 Jan 2025 12:31:00 -0000 https://status.betterstack.com/incident/493204#beeea6a363417333ba2cb7bcbc9224eee2b72274408ee3c93873ffe22295478f All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help. Degraded Uptime and status pages performance https://status.betterstack.com/incident/493204 Thu, 09 Jan 2025 12:31:00 -0000 https://status.betterstack.com/incident/493204#beeea6a363417333ba2cb7bcbc9224eee2b72274408ee3c93873ffe22295478f All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help. Degraded Uptime and status pages performance https://status.betterstack.com/incident/493204 Thu, 09 Jan 2025 12:04:00 -0000 https://status.betterstack.com/incident/493204#e616a9673769272fe09fa149199506c8763b68a3a2bfe2a014428f4f6c765150 Uptime and status page performance is degraded in some regions. Our engineers are looking into it. Degraded Uptime and status pages performance https://status.betterstack.com/incident/493204 Thu, 09 Jan 2025 12:04:00 -0000 https://status.betterstack.com/incident/493204#e616a9673769272fe09fa149199506c8763b68a3a2bfe2a014428f4f6c765150 Uptime and status page performance is degraded in some regions. Our engineers are looking into it. Degraded status page performance in certain regions https://status.betterstack.com/incident/474881 Mon, 09 Dec 2024 14:38:00 -0000 https://status.betterstack.com/incident/474881#240881cc0179ca93cc64637828f4caaeafc43f3b1b445ffab4e16d60c8d756eb Status pages health is back to normal. Degraded status page performance in certain regions https://status.betterstack.com/incident/474881 Mon, 09 Dec 2024 14:11:00 -0000 https://status.betterstack.com/incident/474881#392372865999dc6fe816e4f4d47ad1cbac298cc2544e400d1c2673d072363c56 Status pages are loading slower for some customers. Degraded dashboard & API performance https://status.betterstack.com/incident/474892 Mon, 09 Dec 2024 11:49:00 -0000 https://status.betterstack.com/incident/474892#8ce7f2e42f2e1ed25cf886b1cd88ed750a69adf4b2fe43ac7778bd34b3edaf4e Degradation was resolved. Degraded dashboard & API performance https://status.betterstack.com/incident/474892 Mon, 09 Dec 2024 11:44:00 -0000 https://status.betterstack.com/incident/474892#2149f286bf60aa795d315c48712af9089dfbadff73c31f6bc1788dfafa736388 Dashboard & API performance has been reported as degraded in some regions. We're looking into it and should be back to full health soon. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 11:52:00 -0000 https://status.betterstack.com/incident/472738#9c61a491ef4f1a7cbfe864e9729ceac37c02a8437b6de3ae8c6d1006e04dadf7 All services are back to normal again. Sincere apologies for the inconvenience. Please reach out to hello@betterstack.com if you have any questions or need help. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 11:52:00 -0000 https://status.betterstack.com/incident/472738#9c61a491ef4f1a7cbfe864e9729ceac37c02a8437b6de3ae8c6d1006e04dadf7 All services are back to normal again. Sincere apologies for the inconvenience. Please reach out to hello@betterstack.com if you have any questions or need help. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 11:52:00 -0000 https://status.betterstack.com/incident/472738#9c61a491ef4f1a7cbfe864e9729ceac37c02a8437b6de3ae8c6d1006e04dadf7 All services are back to normal again. Sincere apologies for the inconvenience. Please reach out to hello@betterstack.com if you have any questions or need help. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 10:28:00 -0000 https://status.betterstack.com/incident/472738#302d5ef3530d630fe085e4cc29798bbfb55b8fca115269cb7c10ba8d34c91868 Telemetry dashboards are back up and running. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 10:28:00 -0000 https://status.betterstack.com/incident/472738#302d5ef3530d630fe085e4cc29798bbfb55b8fca115269cb7c10ba8d34c91868 Telemetry dashboards are back up and running. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 10:28:00 -0000 https://status.betterstack.com/incident/472738#302d5ef3530d630fe085e4cc29798bbfb55b8fca115269cb7c10ba8d34c91868 Telemetry dashboards are back up and running. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 09:34:00 -0000 https://status.betterstack.com/incident/472738#aa546e3e8c189a409270eebabc02a07bc3a0e57d7cd2c14b7387fc95e2af9388 We're experiencing service degradation related to today's completed maintenance required by our cloud hosting provider. Our engineers are working hard to ensure everything is running smoothly as soon as possible. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 09:34:00 -0000 https://status.betterstack.com/incident/472738#aa546e3e8c189a409270eebabc02a07bc3a0e57d7cd2c14b7387fc95e2af9388 We're experiencing service degradation related to today's completed maintenance required by our cloud hosting provider. Our engineers are working hard to ensure everything is running smoothly as soon as possible. Degraded dashboard & API performance https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 09:34:00 -0000 https://status.betterstack.com/incident/472738#aa546e3e8c189a409270eebabc02a07bc3a0e57d7cd2c14b7387fc95e2af9388 We're experiencing service degradation related to today's completed maintenance required by our cloud hosting provider. Our engineers are working hard to ensure everything is running smoothly as soon as possible. Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457486 Thu, 05 Dec 2024 05:30:00 +0000 https://status.betterstack.com/incident/457486#090114a97a6d04245d85df5255fd6e97c255841da523791579266746ec94c403 Maintenance completed Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457486 Thu, 05 Dec 2024 05:30:00 +0000 https://status.betterstack.com/incident/457486#090114a97a6d04245d85df5255fd6e97c255841da523791579266746ec94c403 Maintenance completed Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457486 Thu, 05 Dec 2024 05:30:00 +0000 https://status.betterstack.com/incident/457486#090114a97a6d04245d85df5255fd6e97c255841da523791579266746ec94c403 Maintenance completed Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457486 Thu, 05 Dec 2024 03:30:00 -0000 https://status.betterstack.com/incident/457486#a6152a756ca3d4a67e8843ebcd78fac0c4a2b4bd4a860e03c33cda0b44f0b95d Our cloud hosting provider will be providing a scheduled maintenance on our servers in this time. Access to your Better Stack account and Better Stack Uptime APIs might be briefly impacted. Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457486 Thu, 05 Dec 2024 03:30:00 -0000 https://status.betterstack.com/incident/457486#a6152a756ca3d4a67e8843ebcd78fac0c4a2b4bd4a860e03c33cda0b44f0b95d Our cloud hosting provider will be providing a scheduled maintenance on our servers in this time. Access to your Better Stack account and Better Stack Uptime APIs might be briefly impacted. Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457486 Thu, 05 Dec 2024 03:30:00 -0000 https://status.betterstack.com/incident/457486#a6152a756ca3d4a67e8843ebcd78fac0c4a2b4bd4a860e03c33cda0b44f0b95d Our cloud hosting provider will be providing a scheduled maintenance on our servers in this time. Access to your Better Stack account and Better Stack Uptime APIs might be briefly impacted. Degraded Uptime backend processing https://status.betterstack.com/incident/472346 Wed, 04 Dec 2024 15:55:00 -0000 https://status.betterstack.com/incident/472346#32baddc222aabceeb9c6e719ae4a2ec829c8758ee675f2f2b11d3a19f431c112 Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. Degraded Uptime backend processing https://status.betterstack.com/incident/472346 Wed, 04 Dec 2024 15:55:00 -0000 https://status.betterstack.com/incident/472346#32baddc222aabceeb9c6e719ae4a2ec829c8758ee675f2f2b11d3a19f431c112 Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. Degraded Uptime backend processing https://status.betterstack.com/incident/472346 Wed, 04 Dec 2024 15:05:00 -0000 https://status.betterstack.com/incident/472346#aebf2ea03a3f6596afe3b33d8df6582db32abb0e52fd2cadb6c85718b664ff51 Status pages performance is back to normal. Degraded Uptime backend processing https://status.betterstack.com/incident/472346 Wed, 04 Dec 2024 14:42:00 -0000 https://status.betterstack.com/incident/472346#d3ea647a432806bb38a139eef3e3f7c5b4a72e4b0f9188fdfdf41ccf42695a24 Customers accessing status pages may experience longer loading times or unavailability from certain regions. Degraded Uptime backend processing https://status.betterstack.com/incident/472346 Wed, 04 Dec 2024 14:20:00 -0000 https://status.betterstack.com/incident/472346#1821436e52e3d36bb52ec8cdc690059c51e7543ebca39173ea90766dd6181ab2 Some customers may experience delayed check processing. We're finalizing the configuration of our infrastructure ahead of tonight's maintenance and unfortunately experiencing degraded performance in one of our clusters. Everything should be back to normal shortly. Sincere apologies for the inconvenience. Dashboard unavailable for some users https://status.betterstack.com/incident/469193 Thu, 28 Nov 2024 14:52:00 -0000 https://status.betterstack.com/incident/469193#149d9bdfcc707b843bd12788649fc7bba350b4bcb1e64eab2f2f30996c24d919 All systems are operational again. Dashboard unavailable for some users https://status.betterstack.com/incident/469193 Thu, 28 Nov 2024 11:25:00 -0000 https://status.betterstack.com/incident/469193#38f3e923169487830e18abd402e56edf2734d792449a40e3776eb5fe394404b1 We're experiencing a delay ingesting metrics into dashboards for some of our customers. Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457482 Mon, 25 Nov 2024 04:30:00 +0000 https://status.betterstack.com/incident/457482#b41a4976ff68d861f2072da5891b789367198f7950927f0cce9d1754981fa80b Maintenance completed Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457482 Mon, 25 Nov 2024 04:30:00 +0000 https://status.betterstack.com/incident/457482#b41a4976ff68d861f2072da5891b789367198f7950927f0cce9d1754981fa80b Maintenance completed Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457482 Mon, 25 Nov 2024 02:30:00 -0000 https://status.betterstack.com/incident/457482#63bae510c146fc16e332583e5abb0c04a62b31d291cc9261d8ee79b981a11229 Our cloud hosting provider will be providing a scheduled maintenance. Access to Better Stack Telemetry UI and Telemetry API might be temporarily impacted. You may experience delayed processing of your logs and metrics. No data will be lost during the process. Our cloud hosting provider is requiring a maintenance. https://status.betterstack.com/incident/457482 Mon, 25 Nov 2024 02:30:00 -0000 https://status.betterstack.com/incident/457482#63bae510c146fc16e332583e5abb0c04a62b31d291cc9261d8ee79b981a11229 Our cloud hosting provider will be providing a scheduled maintenance. Access to Better Stack Telemetry UI and Telemetry API might be temporarily impacted. You may experience delayed processing of your logs and metrics. No data will be lost during the process. Dashboard unavailable for some users https://status.betterstack.com/incident/434412 Wed, 25 Sep 2024 05:21:00 -0000 https://status.betterstack.com/incident/434412#7fe989047f743d8de0749fac72e217a334f7700f424df39c4fbf5dcee8616f1d All systems are operational again. Dashboard unavailable for some users https://status.betterstack.com/incident/434412 Wed, 25 Sep 2024 05:18:00 -0000 https://status.betterstack.com/incident/434412#43ad3a93157ce6bc50b6ebd24d77a044f78634703bba10776883132a1366e70e Dashboard is unavailable for a portion of our users. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 01:36:00 -0000 https://status.betterstack.com/incident/423773#d1bfa238071f01a4ad5948ba8c63196734f1f914cb17ee13a16dee6afe434a17 Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 01:36:00 -0000 https://status.betterstack.com/incident/423773#d1bfa238071f01a4ad5948ba8c63196734f1f914cb17ee13a16dee6afe434a17 Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 01:36:00 -0000 https://status.betterstack.com/incident/423773#d1bfa238071f01a4ad5948ba8c63196734f1f914cb17ee13a16dee6afe434a17 Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 01:36:00 -0000 https://status.betterstack.com/incident/423773#d1bfa238071f01a4ad5948ba8c63196734f1f914cb17ee13a16dee6afe434a17 Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 00:47:00 -0000 https://status.betterstack.com/incident/423773#fb32288f21dbd2cc413ddf283116000727b949ad0de15bd626ef4f7bf46cf3d4 Our main Redis server experienced a hardware failure so we were forced to perform a failover. Some status pages and the Uptime dashboard can be slow for some customers. We have all hands on deck and are doing our best to resolve the issue as quickly as possible. Sincere apologies for the inconvenience. E-mail us at hello@betterstack.com if we can help. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 00:47:00 -0000 https://status.betterstack.com/incident/423773#fb32288f21dbd2cc413ddf283116000727b949ad0de15bd626ef4f7bf46cf3d4 Our main Redis server experienced a hardware failure so we were forced to perform a failover. Some status pages and the Uptime dashboard can be slow for some customers. We have all hands on deck and are doing our best to resolve the issue as quickly as possible. Sincere apologies for the inconvenience. E-mail us at hello@betterstack.com if we can help. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 00:47:00 -0000 https://status.betterstack.com/incident/423773#fb32288f21dbd2cc413ddf283116000727b949ad0de15bd626ef4f7bf46cf3d4 Our main Redis server experienced a hardware failure so we were forced to perform a failover. Some status pages and the Uptime dashboard can be slow for some customers. We have all hands on deck and are doing our best to resolve the issue as quickly as possible. Sincere apologies for the inconvenience. E-mail us at hello@betterstack.com if we can help. Uptime dashboard and some status pages have degraded performance https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 00:47:00 -0000 https://status.betterstack.com/incident/423773#fb32288f21dbd2cc413ddf283116000727b949ad0de15bd626ef4f7bf46cf3d4 Our main Redis server experienced a hardware failure so we were forced to perform a failover. Some status pages and the Uptime dashboard can be slow for some customers. We have all hands on deck and are doing our best to resolve the issue as quickly as possible. Sincere apologies for the inconvenience. E-mail us at hello@betterstack.com if we can help. Degraded DNS monitoring performance https://status.betterstack.com/incident/420177 Tue, 27 Aug 2024 14:55:00 -0000 https://status.betterstack.com/incident/420177#844b1b2833bb3a0be67a3406e19d193cc2a93b67e50aebd257f88ffecd5dcc8c The performance of all DNS checks should be back to normal. Unfortunately, the degradation has triggered some false "DNS lookup failure" incidents. These should be resolved automatically for you soon. We're very sorry for the inconvenience. Please let us know at hello@betterstack.com if you have any questions. Many thanks. Degraded DNS monitoring performance https://status.betterstack.com/incident/420177 Tue, 27 Aug 2024 14:36:00 -0000 https://status.betterstack.com/incident/420177#e2184aaa1a5affc88504c549bb09f788e35015c40e6c20f4a5453e4edc02b77a DNS monitoring performance is degraded for some customers. Degraded status page speed in certain regions https://status.betterstack.com/incident/404385 Fri, 26 Jul 2024 23:25:00 -0000 https://status.betterstack.com/incident/404385#ee81b09455f02b2432cbd31314309c42f121cbe9822b570cf5f085e377f1cc42 Incident has been resolved. Degraded status page speed in certain regions https://status.betterstack.com/incident/404385 Fri, 26 Jul 2024 23:20:00 -0000 https://status.betterstack.com/incident/404385#7b91c04318a618fbc8410dc13f4898628279be9a8989e2ed41c2aa16a9489012 Status pages can be slower because of the higher-than-usual latency of the twelve99 backbone in certain regions. Degraded ingestion performance in certain regions https://status.betterstack.com/incident/339353 Mon, 11 Mar 2024 16:27:00 -0000 https://status.betterstack.com/incident/339353#7710a7f97816b1cf2b5bd3229903e7ff0e6d2205116fa48061bdc0de0dd28410 The performance of all ingestion regions should be back to normal. We apologize for the inconvenience. Please let us know at hello@betterstack.com if you have any questions. Thank you. Degraded ingestion performance in certain regions https://status.betterstack.com/incident/339353 Mon, 11 Mar 2024 14:05:00 -0000 https://status.betterstack.com/incident/339353#ff8918601a95f3c845d909fde3ec9982187147ae0f372b6d8b64a633287865ae Ingestion pipeline performance is degraded for some of the sources due to a sudden spike in selected regions. Uptime systems maintenance https://status.betterstack.com/incident/329320 Tue, 20 Feb 2024 05:35:00 +0000 https://status.betterstack.com/incident/329320#ea783117c671316d66aa9005ab86c17a8ae8c4997d66654b826abbd3ead8d0a9 Maintenance completed Uptime systems maintenance https://status.betterstack.com/incident/329320 Tue, 20 Feb 2024 05:35:00 +0000 https://status.betterstack.com/incident/329320#ea783117c671316d66aa9005ab86c17a8ae8c4997d66654b826abbd3ead8d0a9 Maintenance completed Uptime systems maintenance https://status.betterstack.com/incident/329320 Tue, 20 Feb 2024 05:25:00 -0000 https://status.betterstack.com/incident/329320#3e646bf2f741dc1e1845260bf93858e0fa9eee8d8159a3358a41871c139f563a We'll be performing a maintenance on one of the main Uptime database systems. The app may be unresponsive for moments during this migration. Uptime systems maintenance https://status.betterstack.com/incident/329320 Tue, 20 Feb 2024 05:25:00 -0000 https://status.betterstack.com/incident/329320#3e646bf2f741dc1e1845260bf93858e0fa9eee8d8159a3358a41871c139f563a We'll be performing a maintenance on one of the main Uptime database systems. The app may be unresponsive for moments during this migration. Degraded dashboard & API performance https://status.betterstack.com/incident/327849 Fri, 16 Feb 2024 15:43:00 -0000 https://status.betterstack.com/incident/327849#a9185ce444e44cb6dbccf55d20c53834798e7ead93e6ac362ec749588d06355b The database latency is now back to normal. We apologize for the inconvenience. Need help? Please let us know at hello@betterstack.com. Degraded dashboard & API performance https://status.betterstack.com/incident/327849 Fri, 16 Feb 2024 15:36:00 -0000 https://status.betterstack.com/incident/327849#934a5847428a7d004d6aaafb3b9863a56b4af8362bd7b5265c6ede0498662c4a Dashboard & API performance has been reported as degraded in some regions due to increased database latency. We're investigating the issue and are sorry for the inconvenience. Logs dashboard is unavailable to EU customers https://status.betterstack.com/incident/320247 Wed, 31 Jan 2024 08:09:00 -0000 https://status.betterstack.com/incident/320247#6e04bd42a97da23312cd7c5c44b6f4078fa4ef72774866c6786e29d8492bd430 The network router has been successfully replaced by our server housing provider, the services should be back up. Need help? Please let us know at hello@betterstack.com. We're sincerely sorry for the inconvenience. Logs dashboard is unavailable to EU customers https://status.betterstack.com/incident/320247 Wed, 31 Jan 2024 07:59:00 -0000 https://status.betterstack.com/incident/320247#3da4c0c41d5ab518893d0f75174f02c9ea4ab289638e3cf8a8fe23bb0e4127d1 We were notified that our server housing provider registered a hardware issue with their networking equipment. They're working hard on resolving it. Logs systems maintenance https://status.betterstack.com/incident/305807 Thu, 28 Dec 2023 11:20:00 +0000 https://status.betterstack.com/incident/305807#ee5f7cb2e97f1d1a400828a9a8ea761067b085cfefba34933aae7861109a918d Maintenance completed Logs systems maintenance https://status.betterstack.com/incident/305807 Thu, 28 Dec 2023 11:00:00 -0000 https://status.betterstack.com/incident/305807#8e4f2ab00f0f0b87c68222d38b8d99e871ea585f8e151ccdc56c910ffd1a4f21 We'll be performing a routine maintenance on the Logs systems. Dashboard is unavailable https://status.betterstack.com/incident/172605 Tue, 07 Feb 2023 12:28:00 -0000 https://status.betterstack.com/incident/172605#aab4b4cb4e0860bd64fb1e2fb28d20af46dc1a28ebeb3ea99db95721a251d763 Our dashboard is available again, the faulty switch has been replaced. Dashboard is unavailable https://status.betterstack.com/incident/172605 Tue, 07 Feb 2023 12:21:00 -0000 https://status.betterstack.com/incident/172605#b6a89aaa0af1d9189a421d50bedeac0b76de9ec3733bb2a749bad93c0d167d7e Better Uptime dashboard is currently unavailable due to a hardware failure of a switch. Our server housing provider is actively resolving the issue. Sincere apologies for the inconvenience.