Incidents and maintenance reported on status page for Better Stack https://status.betterstack.com/ https://d1lppblt9t2x15.cloudfront.net/logos/fac98af47212c48ae6e6c2b3fdbb63a3.png https://status.betterstack.com/ en https://status.betterstack.com/incident/1050825 Sun, 06 Sep 2026 19:13:00 -0000 https://status.betterstack.com/incident/1050825#313224aa07ba865562b0dc67be999ee85e76322c0685c6a33cad8e5af2861940 Incident This incident is now resolved. All sources in the Europe region are processing in real time and the delayed backlog has been processed in full. What happened: On September 3, we consolidated several EU Telemetry clusters onto new, higher-capacity infrastructure. The cutover multiplied concurrent write streams on the cluster, and the volume of concurrent inserts saturated per-host write throughput on I/O contention. Ingestion fell behind, and affected sources saw delays in Live tail, dashboards, alerts, and queries. Our initial fixes, tuning the write path and adding capacity, restored real-time ingestion within a day, but draining the backlog alongside live traffic re-created the contention. We then rebuilt the recovery pipeline and held live data with strict priority while separately replaying the backlog at a controlled rate. Replaying several days of data was the slowest part of the recovery by design, as we rate-limited the replay so that real-time ingestion wasn't put at risk. We know teams rely on this data to operate their own systems, and losing that visibility for days is serious. We are sorry, both for the disruption and for turning what we originally announced as 90-minute maintenance into a multi-day incident. The fixes we made here are permanent, and this kind of contention can't happen again. Thank you very much for your patience. Please reach out to [hello@betterstack.com](mailto:hello@betterstack.com) if you have any questions. https://status.betterstack.com/incident/1050825 Sat, 05 Sep 2026 15:23:00 -0000 https://status.betterstack.com/incident/1050825#430859fb0632bb9029f1af9f5eb93e2524c28bbbe136d1201342bb595361619a Incident Live data is coming in. Historical data is backfilling at a steady rate, we expect several more hours until all data is processed. Thank you for your patience. Please reach out to [hello@betterstack.com](mailto:hello@betterstack.com) with any questions. https://status.betterstack.com/incident/1050825 Fri, 04 Sep 2026 19:53:00 -0000 https://status.betterstack.com/incident/1050825#310291ccc639837a41b3ef542cff87b13e9d4b67d44da85ffa73cb5b4e5dbe37 Incident Processing of new data in the Europe region is starting to recover. Backfilling delayed data will take longer, so older timestamps may still be missing. No data has been lost. https://status.betterstack.com/incident/1050825 Fri, 04 Sep 2026 13:50:00 -0000 https://status.betterstack.com/incident/1050825#e4c60a39889617d7aeeb84b2789a092669d6689edaebb7253f96b3146c51a51d Incident We're seeing delayed data processing for some sources located in the Europe region again. The team is looking into resolving as soon as possible. There has been no data loss, all incoming data is ingested and will become visible as the system catches up. If you have any questions, please reach out to [hello@betterstack.com](mailto:hello@betterstack.com). Thank you for your patience! https://status.betterstack.com/incident/1049150 Fri, 04 Sep 2026 06:19:00 -0000 https://status.betterstack.com/incident/1049150#f835278a5adec62182f9d35956b6900e5b0f902d3b1bdbf4a479b9d25a2859bb Incident Data processing in the Europe region has returned to normal following yesterday's migration. No data was lost. Some remaining historical data is catching up and will be filled shortly. We apologize for the trouble and thank you for your patience! Please reach out to hello@betterstack.com with any questions. We'll be happy to help. https://status.betterstack.com/incident/1049150 Thu, 03 Sep 2026 02:15:00 -0000 https://status.betterstack.com/incident/1049150#fe0e3acef2e1791a222c13323b89b43455bf95ba13b242c99e636dff3ab9a350 Incident We're seeing delayed data processing for some sources located in the Europe region following the scheduled migration. There's no data loss, all incoming data is ingested and will become visible as the system catches up. If you have any questions, feel free to reach out at [hello@betterstack.com](mailto:hello@betterstack.com). https://status.betterstack.com/maintenance/1035022 Thu, 27 Aug 2026 00:18:06 -0000 https://status.betterstack.com/incident/1035022#0d7edf974a75f9ffa604cb8c0fb2cfa690183e3d51a731700de8afc550a5076b Maintenance We'll be migrating some Telemetry sources in the Europe region to new, more robust infrastructure. Each source will be affected for no more than 90 minutes. During the migration there may be brief gaps in dashboard charts and delayed Live tail data. Queries through the SQL Connections API may briefly return an error rather than incomplete results. Please reach out to us at hello@betterstack.com if you have any questions. https://status.betterstack.com/incident/1023558 Thu, 20 Aug 2026 14:48:00 -0000 https://status.betterstack.com/incident/1023558#1b8166708d5a8fd74678397dad6c46389fc79e48f3045dfac64632ee62578d49 Incident The issue was resolved, we apologize for the incovenience, please let us know if we can help with anything at hello@betterstack.com. https://status.betterstack.com/incident/1023558 Thu, 20 Aug 2026 14:39:00 -0000 https://status.betterstack.com/incident/1023558#14aa15f208257a0bee2c9f74fc89084a2b64b8ae5ee19870395eadb6a56d7693 Incident Telemetry dashboard might be unavailable for some customers due to a database issue, we're investigating. https://status.betterstack.com/maintenance/994058 Mon, 03 Aug 2026 12:34:51 -0000 https://status.betterstack.com/incident/994058#1067c7352df4f19480a369902d91e944cefa33340759f8638c5285bc6e4e92e2 Maintenance We'll be migrating some Telemetry sources to new, more robust infrastructure. Each source will be affected for no more than 90 minutes. During the migration there may be brief gaps in dashboard charts and delayed Live tail data. Queries through the SQL Connections API may briefly return an error rather than incomplete results. Please reach out to us at hello@betterstack.com if you have any questions. https://status.betterstack.com/incident/977145 Fri, 24 Jul 2026 23:59:00 -0000 https://status.betterstack.com/incident/977145#3873f0be6e57d23d4649d5a84f10a343417c661922772eb364c2b538f333820d Incident This issue has now been resolved, all source and configuration updates should now propagate as expected. https://status.betterstack.com/incident/977145 Fri, 24 Jul 2026 21:01:00 -0000 https://status.betterstack.com/incident/977145#d7a4524f87e7d9fbf97171d0c50d1cc15238c9cbbb3c4519eede668a9dc81cc5 Incident We're currently experiencing some issues with Telemetry source configuration changes and creation of new sources. Queries and ingesting are unaffected. We are investigating. https://status.betterstack.com/incident/924580 Mon, 15 Jun 2026 12:25:00 -0000 https://status.betterstack.com/incident/924580#2d5189bb9c8867826893e5128e37aae198b16b4e2eac7d24bc955af4ffb14695 Incident The network issue causing this problem has been resolved. https://status.betterstack.com/incident/924580 Mon, 15 Jun 2026 10:25:00 -0000 https://status.betterstack.com/incident/924580#cd34acb5687ee14a0c06be539fefac09b6288c5c785f35474c65ed556a961b08 Incident We are currently experiencing an outage in our AWS Direct Connect forwarding infrastructure; this may introduce delays or failures to ingest data. https://status.betterstack.com/incident/923588 Sun, 14 Jun 2026 11:40:00 -0000 https://status.betterstack.com/incident/923588#477028ea953497ad41e793c6fd20d0912e3941faa2275b2ba239fc9bf5a1ffe6 Incident The infrastructure issue has been resolved. https://status.betterstack.com/incident/923588 Sun, 14 Jun 2026 10:49:00 -0000 https://status.betterstack.com/incident/923588#1985013026022f4db92e0fa59b8288cc21e3b86a280fe8c3875f7a024f57b135 Incident We're currently experiencing an infrastructure issue that is impacting some customer queries in our Europe region. https://status.betterstack.com/incident/901970 Thu, 21 May 2026 14:20:00 -0000 https://status.betterstack.com/incident/901970#dda29fc152a0e9233bfb697823923d29353a478cbc4abc5c807fd7c78db5bc37 Incident We've resolved the Uptime performance degradations. https://status.betterstack.com/incident/901970 Thu, 21 May 2026 13:50:00 -0000 https://status.betterstack.com/incident/901970#30acbfcbd0c6f8c4b06f5ea6c29965225dfe00f1776bb1a1f214d6a467dff096 Incident We're currently investigating some transient errors which are affecting the performance of our Uptime platform. We're very sorry for the inconvenience. https://status.betterstack.com/incident/891301 Fri, 08 May 2026 20:05:00 -0000 https://status.betterstack.com/incident/891301#d3f174a10b9d77a7e343585468e6807b5ef88e10673536deac279919a65df8b1 Incident The attack has been successfully mitigated by our DDoS protection. Sincere apologies for the inconvenience. Need help? Let us know at hello@betterstack.com. https://status.betterstack.com/incident/891301 Fri, 08 May 2026 19:24:00 -0000 https://status.betterstack.com/incident/891301#4740fba40d6663b5ef40730aa4a965b27be1ac6558bc526078bdc13cb23d4b4c Incident We're mitigating. Need help? Let us know at hello@betterstack.com https://status.betterstack.com/incident/824474 Fri, 13 Feb 2026 02:53:00 -0000 https://status.betterstack.com/incident/824474#ba8eeac4112615791ac6f7df3d7b3369ec2d9ed243e1896175025e18f47e1915 Incident Bunny CDN resolved the issue. We apologize for the inconvenience. https://status.betterstack.com/incident/824474 Fri, 13 Feb 2026 00:26:00 -0000 https://status.betterstack.com/incident/824474#27479b86b489e3f0f5f592032a905e9ed333299cad17fc90ccf5fd29d7d4032e Incident Bunny CDN, one of our CDN providers, is experiencing a software bug on their UK-located PoP. We're in touch with them and the issue should be resolved within a few minutes. We apologize for the inconvenience. If you urgently need to use the dashboard, please, use a VPN to connect to any US location. Thank you. https://status.betterstack.com/incident/804448 Wed, 14 Jan 2026 18:35:00 -0000 https://status.betterstack.com/incident/804448#8c643962430666037546ffbdb82d5ec35d52fe434c846c2911d40a7328500539 Incident The earlier delay affecting some sources in our US East cluster has been fully resolved. All data has now been processed and is visible in Live tail, with **no data loss**. If you have any questions, please contact us at **[hello@betterstack.com](mailto:hello@betterstack.com)**. https://status.betterstack.com/incident/804448 Wed, 14 Jan 2026 15:05:00 -0000 https://status.betterstack.com/incident/804448#b7c177b4799b89829750beb5ee710471103703c373897489d458f27f648f75ae Incident We’re currently seeing delayed data processing for some sources located in our US East cluster. The underlying root cause has been resolved; however, it may take some time for all historical data to fully appear in Live tail. Please note there's **no data loss** — all incoming data is ingested and will become visible as the system catches up. If you have any questions, feel free to reach out at **[hello@betterstack.com](mailto:hello@betterstack.com)**. https://status.betterstack.com/incident/774628 Wed, 26 Nov 2025 13:55:00 -0000 https://status.betterstack.com/incident/774628#0d278019f55daf625ff6afda34cbbcac0bf53ade80bbd3f49a5775da68155c7e Incident Query issues in eu-nbg-2 are now mostly resolved. The ingesting lag has also fully caught up around the same time, and data is being processed as expected. We’re continuing to monitor the cluster closely and are reviewing the ingesting pipeline to ensure everything is stable and performing normally. Thanks a lot for your patience and let us know at `hello@betterstack.com` if anything! https://status.betterstack.com/incident/774628 Wed, 26 Nov 2025 13:20:00 -0000 https://status.betterstack.com/incident/774628#7e7903f69e27d58a698408b8fddfca1fe98da62f39a847e7cda36c6596071aac Incident We’re currently seeing elevated query latency and temporary failures in our eu-nbg-2 cluster. Incoming data is being ingested, but processing might be delayed for some of the sources, and some queries might also fail or return incomplete results. Our engineering team is actively working on this and the backlog is already being reduced and we expect full recovery shortly. We’ll keep this page updated as soon as we have any more updates. https://status.betterstack.com/incident/768871 Tue, 18 Nov 2025 12:30:00 -0000 https://status.betterstack.com/incident/768871#6154124590e8ba020107ef88a85bc842624ddad2a232d2bb6608905ce4fcb9e4 Incident Cloudflare has mostly resolved the underlying routing issues related to their global outage, and their systems are now operating normally. With their network stabilized, the Better Stack UI and all related services are fully accessible again. Everything on our side is now running as expected, and we are no longer seeing elevated error rates or degraded performance. We’ll continue to monitor the situation, but no further impact is expected. If you have any questions or notice anything unusual, please feel free to reach out to us at hello@betterstack.com — we’re happy to help. Thank you for your patience throughout the incident. 🙏 https://status.betterstack.com/incident/768871 Tue, 18 Nov 2025 12:15:00 -0000 https://status.betterstack.com/incident/768871#7d0bcd3e3f34e81f0953114ca3d8a7083482f2d2841725969c434d3a30eb462b Incident The Better Stack UI is now mostly accessible again, and many users should be able to load the dashboard normally. Cloudflare’s global outage is still ongoing, and while their network has become more stable, intermittent routing issues may continue. This means you may still see occasional slow loading or elevated error rates as the situation fully recovers. We’re continuing to monitor the upstream incident and will share further updates as Cloudflare stabilizes their systems. https://status.betterstack.com/incident/768871 Tue, 18 Nov 2025 11:35:00 -0000 https://status.betterstack.com/incident/768871#738b79e937b986b1692793632d580e16dfe18d8b7f23f849495b225b43dbc7c3 Incident We’re currently experiencing an issue where the Better Stack UI is temporarily inaccessible. Our backend services, monitoring infrastructure, APIs, and alerting are fully operational — however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. All core functionality — checks, heartbeats, alerts, log ingestion, and metrics — continues to function normally in the background. Thank you for your patience. 🙏 https://status.betterstack.com/incident/766659 Sun, 16 Nov 2025 19:10:00 -0000 https://status.betterstack.com/incident/766659#3c57b7802910d985d3b62704d880c7b2731cfd0cc0ea016df1514ccd89b5b5cf Incident We’ve resolved an issue that caused some custom status pages to fail to load or return timeout errors. The problem was related to certificate handling workflow, which temporarily prevented certain pages from obtaining or refreshing their SSL certificates. All affected pages are now loading normally again. Thank you very much for your patience and understanding. Please let us know at hello@betterstack.com if you'd have any further questions. https://status.betterstack.com/incident/766659 Sun, 16 Nov 2025 14:45:00 -0000 https://status.betterstack.com/incident/766659#f9488cdecbb8cddc266d46970300eef3a3d456384675a3faa6f9fba70caabc6c Incident Following the earlier timeout issue, we’re seeing that a small subset of custom status pages did not fully recover after the initial fix at 2:15 PM UTC. Some of these pages are now encountering SSL-related errors, such as certificate validation failures or timeouts, due to an internal component not behaving correctly after the earlier disruption. We’re continuing to investigate and will share more updates as soon as we have them. https://status.betterstack.com/incident/766659 Sun, 16 Nov 2025 14:15:00 -0000 https://status.betterstack.com/incident/766659#ae2c5d4e8e60aa9ffbb5c6f53e8a1f43e66c494bff52cb76211b54fef50157c8 Incident The timeout issues are now resolved. We apply mitigations around 2:15 PM UTC, and affected status pages begin responding normally again. Thanks a lot for your patience while we work through this. https://status.betterstack.com/incident/766659 Sun, 16 Nov 2025 13:55:00 -0000 https://status.betterstack.com/incident/766659#080b733c7c71d65f1aa860d584e3cb7a27feeaa9598bce5235fe9f5b43a59301 Incident We’re currently seeing intermittent timeout issues affecting some custom status pages. The first errors begin appearing around 1:55 PM UTC, with certain requests returning no response across multiple regions. We’re looking into this now and will share another update shortly. https://status.betterstack.com/incident/746990 Mon, 20 Oct 2025 09:29:00 -0000 https://status.betterstack.com/incident/746990#822e193614663d0bafdb0994dff4d441d53fdb06aaab346e936709927e79d653 Incident Email deliveries are back to normal. https://status.betterstack.com/incident/746990 Mon, 20 Oct 2025 07:31:00 -0000 https://status.betterstack.com/incident/746990#fceced8449a4ad8e4fdcdf2edc891b96e926ce5e9a761a7c220fc60b5fc817a8 Incident We are seeing elevated error rates in our email delivery service due to an ongoing AWS outage. As a result, some notification emails may be delayed. Uptime monitoring and data processing are fully operational. https://status.betterstack.com/incident/735535 Wed, 01 Oct 2025 08:58:00 -0000 https://status.betterstack.com/incident/735535#63ff58157921e093c8dda875ffada365a4a865d9faca6f429a8a91317491c629 Incident The issue has been resolved; all pending data has been ingested, and queries are fully operational. https://status.betterstack.com/incident/735535 Wed, 01 Oct 2025 08:25:00 -0000 https://status.betterstack.com/incident/735535#87f90c9abc635a450080cb6a8a2d5838529aee9a8325a3620ab3fa30e4ec466d Incident Most of our network has now been restored; please bear with us as any delayed data is inserted, and full query functionality is restored. https://status.betterstack.com/incident/735535 Wed, 01 Oct 2025 07:41:00 -0000 https://status.betterstack.com/incident/735535#d974bcaaacc93842b5a196b525e708a819598b68afbab9fcd04ea7a71a5e2259 Incident We’re currently experiencing a network outage in our provider’s data centre that is impacting a portion of queries and causing delays in data ingestion. Our team is actively working with the provider to resolve the issue as quickly as possible. We’ll keep you updated as soon as we have any more details. Thank you for your patience while we work on bringing everything back to normal. https://status.betterstack.com/incident/709333 Wed, 20 Aug 2025 20:42:00 -0000 https://status.betterstack.com/incident/709333#39162de321b32334f5954492eab7f989f184318f233d55492da9efbbd11b5966 Incident We identified an issue with DNS resolution between Digital Ocean and Better Stack. This has now been resolved, and logs are now being processed normally. https://status.betterstack.com/incident/709333 Wed, 20 Aug 2025 16:58:00 -0000 https://status.betterstack.com/incident/709333#fecacb6f27e3d9979e978344fc104a974a489e85da539e01b4020563129bdecd Incident We’ve identified the root cause and it seems that Digital Ocean’s DNS records have not yet been updated to point to the new endpoints. This caused incompatibility and temporary unavailability of log ingestion. We’re actively working with the Digital Ocean team to resolve this. We’ll share more details shortly. https://status.betterstack.com/incident/709333 Wed, 20 Aug 2025 11:17:00 -0000 https://status.betterstack.com/incident/709333#8953f10ab2b45ecd75a53edfa8e2b9712d9a269163e49a6efb6ecce53e84c3a7 Incident We’re currently investigating an issue where logs sent via RSyslog from Digital Ocean are not reaching our ingestion endpoint. This started after planned migration of the old Rsyslog sources to our new cloud infrastructure and only seems to be affecting Digital Ocean platform. We're currently cooperating with Digital Ocean team on a fix and we’ll provide updates as soon as possible. https://status.betterstack.com/incident/582881 Wed, 28 May 2025 15:55:00 -0000 https://status.betterstack.com/incident/582881#fe793081f883b887d6d4eeb1b3a3685e7c9234b435ba541a5ac0a16d34e8b800 Incident This issue has now been resolved. Log ingestion delays and query performance have returned to normal for all affected customers. We apologize for the repeated disruptions and appreciate your patience as we worked to restore service. Our team continues to monitor the situation closely to ensure ongoing stability. If you continue to experience any issues, please reach out to us right away. https://status.betterstack.com/incident/582881 Wed, 28 May 2025 14:50:00 -0000 https://status.betterstack.com/incident/582881#b2b729cfc9f78a803b7d835c07f9a9c7f8b66dd0542f84a7332969b4432b44e0 Incident Some customers are experiencing delays in log ingestion and slower query performance once again. We sincerely apologize for the repeated disruption. Our team is actively working to identify the root cause and will provide further updates as soon as we have more information. Thank you for your patience and understanding. https://status.betterstack.com/incident/581744 Tue, 27 May 2025 15:00:00 -0000 https://status.betterstack.com/incident/581744#46754dc2411e02c40a0e8a43b0a3bd78d0ced56495d1e7f92a4a33bb64fc5ed6 Incident This issue has now been resolved. Log ingestion and query performance is now stable. We apologize again for the disruption and appreciate your patience while we addressed this recurrence. If you notice any ongoing issues, please reach out to us right away. https://status.betterstack.com/incident/581744 Tue, 27 May 2025 12:50:00 -0000 https://status.betterstack.com/incident/581744#1e2109537ad4d6cf7a5acc3488a5f7a5625856c079b5c2a1e453ffad7978f01d Incident Some customers are once again experiencing delays in log ingestion and slower query performance. We apologize for the recurrence and understand how disruptive this can be. Our team is actively investigating the underlying cause, and we’ll share more details as soon as we have them. Thank you for your continued patience and understanding! https://status.betterstack.com/incident/581653 Tue, 27 May 2025 10:30:00 -0000 https://status.betterstack.com/incident/581653#e66d90883c124893ac3cbdc01a2c7a2b69f20952b46e436fe778de6c3c67109a Incident This issue has been resolved. Log ingestion and query performance have returned to normal. Thank you for your patience while we worked to address this incident. If you continue to experience any issues, please don’t hesitate to reach out at "hello@betterstack.com". https://status.betterstack.com/incident/581653 Tue, 27 May 2025 08:05:00 -0000 https://status.betterstack.com/incident/581653#f3d5e9d61a86b729a2cb4912e3a2eedcbc89503e454b8a6672c521e396b96d91 Incident We’re currently investigating reports of sporadic log ingestion delays and reduced query performance impacting a subset of sources. Our engineering team is working diligently to identify the cause and return systems to normal speed as quickly as possible. We’ll share another update as soon as we have more information—thank you for bearing with us! https://status.betterstack.com/incident/567260 Fri, 16 May 2025 12:10:00 -0000 https://status.betterstack.com/incident/567260#004a380a0142ebe50f02397accb46a3166258c1f8b59f92c25aa2dbd797ce20b Incident We’ve identified and resolved the root cause of the issue. Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at `hello@betterstack.com`. Thank you for your patience! https://status.betterstack.com/incident/567260 Fri, 16 May 2025 09:33:00 -0000 https://status.betterstack.com/incident/567260#5ed969932b9407e387abf4cffbdb812f52be6ab20b22d23c5a50c14b0218c772 Incident We’re aware of reports of intermittent delays in log ingestion and slower-than-normal query performance affecting some customers. Our engineering team is actively investigating the root cause and working to restore full performance as soon as possible. We’ll post another update once we have more details—thank you for your patience! https://status.betterstack.com/incident/558681 Thu, 08 May 2025 13:30:00 -0000 https://status.betterstack.com/incident/558681#74d1fc8f411709863435d10ab4875d22a1e15eb67e990b5e3dd39be4d8a0c5ca Incident Query performance is back to normal and all delayed logs are now being ingested; no data was lost. We’re continuing to monitor the system to ensure everything remains stable. Thank you for your patience and for bearing with us. If you observe any lingering issues, please let us know at `hello@betterstack.com`. https://status.betterstack.com/incident/558681 Thu, 08 May 2025 12:05:00 -0000 https://status.betterstack.com/incident/558681#de74415ef53a30512fbf4cfb1cd8471c6ba1b243eb1fe1ecadac850d061babcb Incident We are currently investigating an issue causing intermittent delays in log ingestion and slower query performance for some customers. Our engineering team is working to restore full service as quickly as possible. We'll make sure to keep you posted once there are more details. Thanks a lot for your patience! https://status.betterstack.com/incident/557527 Tue, 06 May 2025 14:48:00 -0000 https://status.betterstack.com/incident/557527#83486b64cb53ee40ccc1055d96dd0a731794f3a6d466872096bd0e577cbf87ed Incident All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything. https://status.betterstack.com/incident/557527 Tue, 06 May 2025 14:34:00 -0000 https://status.betterstack.com/incident/557527#23ec27367035f79350a6a44a9c6024cc15c9747be7eb13b17bcb76dcea3a1e67 Incident We're seeing degraded performance for the Uptime dashboard and Live tail loading times in some regions. Our engineers are looking into it. We apologize for the inconvenience. https://status.betterstack.com/incident/551909 Sat, 26 Apr 2025 04:05:00 -0000 https://status.betterstack.com/incident/551909#8cb8abdc5a040d155ff9367a5ff1f4e325cb836746b8c18de6b4eaa31975ffb1 Incident All delayed ingestion has been cleared; logs and metrics should now be available as normal. Thank you for your patience. https://status.betterstack.com/incident/551909 Fri, 25 Apr 2025 20:50:00 -0000 https://status.betterstack.com/incident/551909#195e19d17a2ef4dfe3077850c9ff660459155393ac8d8ea1196d988bbb0d8d4d Incident We're currently experiencing an issue with log processing that may result in slower queries and delayed log ingestion for some users. We're actively investigating and working to resolve the issue as quickly as possible. https://status.betterstack.com/incident/548241 Sun, 20 Apr 2025 20:41:00 -0000 https://status.betterstack.com/incident/548241#c64dd74570422b4d6630a19b121a85e5308ae1ab2940bc5b42aa1319a97394c9 Incident All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything. https://status.betterstack.com/incident/548241 Sun, 20 Apr 2025 20:29:00 -0000 https://status.betterstack.com/incident/548241#1953fc62c2bebe48396e66ef7ead38b53e16a1951e07af78cfcaed64d74796cc Incident Uptime and status page performance is degraded in some regions. Our engineers are looking into it. We apologize for the inconvenience https://status.betterstack.com/incident/538611 Wed, 02 Apr 2025 09:39:00 -0000 https://status.betterstack.com/incident/538611#6aaa48ac1a9a3c41f9b148b7f01726e477f78dc592a7e17dbe9d7547bbac12d0 Incident The issue has been resolved, all log querying is back to normal. https://status.betterstack.com/incident/538611 Wed, 02 Apr 2025 09:15:00 -0000 https://status.betterstack.com/incident/538611#3a9730b410b8cd94152ee60964fa2f635adcde304da50c0474699e5d22fe3ced Incident We're currently experiencing an issue with log querying that may result in slower queries for some users. We're actively investigating and working to resolve the issue as quickly as possible. https://status.betterstack.com/incident/537888 Tue, 01 Apr 2025 10:30:00 -0000 https://status.betterstack.com/incident/537888#0f32d9c0f582f30aeb507f18b76425feb9204de4a56aa18261d874100ee70387 Incident The issue has been resolved, all backlogged data has been processed. https://status.betterstack.com/incident/537888 Tue, 01 Apr 2025 09:45:00 -0000 https://status.betterstack.com/incident/537888#ed3e087d51c6d3aa243e68771f87aadcc4fc0865d88a26a355c844330263cdd2 Incident Query performance is back to normal and the issue has been resolved. We're currently catching up on log processing, so you may still notice some delays in log ingestion for certain sources. Please note that no logs were lost. Thanks so much for your patience! https://status.betterstack.com/incident/537888 Tue, 01 Apr 2025 08:44:00 -0000 https://status.betterstack.com/incident/537888#f70b92cf0d76ed9636676b9a5fa4da266ab75a536c6fcaad2cccde91e0bf8346 Incident We're currently experiencing an issue with log processing that may result in slower queries and delayed log ingestion for some users. We're actively investigating and working to resolve the issue as quickly as possible. https://status.betterstack.com/maintenance/529558 Mon, 17 Mar 2025 11:28:58 -0000 https://status.betterstack.com/incident/529558#63a415954388a124590a293cc9180fde352a1f2c581c395ebda691731dd77fb9 Maintenance We'll be migrating the core servers powering Better Stack to a completely new infrastructure designed to improve performance and offer more flexible scalability. We aim to minimize downtime to just a few minutes, though you might experience brief periods of instability during the migration. Thank you for your understanding! Have questions? Please reach out to us at hello@betterstack.com. https://status.betterstack.com/incident/524853 Sat, 08 Mar 2025 11:49:00 -0000 https://status.betterstack.com/incident/524853#4ade698f8ade88c9eed08fb25ad0b0a6415ebf3896839f14c2195912fc29db4c Incident We've successfully performed a hardware failover. We'll be migrating our redis cluster to a new hardware as a result of this incident over the coming weeks. Sincere apologies for the inconvenience! Please let us know at hello@betterstack.com if you have any questions. https://status.betterstack.com/incident/524853 Sat, 08 Mar 2025 11:15:00 -0000 https://status.betterstack.com/incident/524853#de45ea5b9cda9976faa2f8694430a51e4d1269c251bf1a70164c713af7a2ee8e Incident Uptime dashboard is unavailable to certain regions due to a hardware failure. We're performing a failover. https://status.betterstack.com/incident/524175 Fri, 07 Mar 2025 08:28:00 -0000 https://status.betterstack.com/incident/524175#b2ab6f9fc51b71560aaf877bf53d5a3f1b3fc879aee64cb0762851f63a17f668 Incident All alerts should now work again for all customers. We apologize for the inconvenience and will re-evaluate our primary voice call provider going forward. Have questions? Please let us know at hello@betterstack.com. https://status.betterstack.com/incident/524175 Fri, 07 Mar 2025 06:10:00 -0000 https://status.betterstack.com/incident/524175#220c5d5706d936f8a747206237f5d41d780bd10b1e76b797e2293ac7d31e9d4e Incident Some customers might not be receiving phone call alerts due to an incident with our voice provider. We have all hands on deck. Please let us know at hello@betterstack.com if we can help. https://status.betterstack.com/incident/508195 Thu, 06 Feb 2025 10:38:00 -0000 https://status.betterstack.com/incident/508195#185c66dc93008008d686c8b90363f75de7dd7b39a77ff176d834d777bb34d121 Incident All services are back to normal. Sincere apologies for the inconvenience! https://status.betterstack.com/incident/508195 Thu, 06 Feb 2025 10:34:00 -0000 https://status.betterstack.com/incident/508195#194f6881c4651b42a8087e10a999bd0028976917027e926ed1f55cef25f2b581 Incident One of our object storage providers is experiencing availability issues, causing some queries to temporarily not load. There's no delay in processing logs or metrics data. https://status.betterstack.com/incident/493204 Thu, 09 Jan 2025 12:31:00 -0000 https://status.betterstack.com/incident/493204#beeea6a363417333ba2cb7bcbc9224eee2b72274408ee3c93873ffe22295478f Incident All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help. https://status.betterstack.com/incident/493204 Thu, 09 Jan 2025 12:04:00 -0000 https://status.betterstack.com/incident/493204#e616a9673769272fe09fa149199506c8763b68a3a2bfe2a014428f4f6c765150 Incident Uptime and status page performance is degraded in some regions. Our engineers are looking into it. https://status.betterstack.com/incident/474892 Mon, 09 Dec 2024 11:49:00 -0000 https://status.betterstack.com/incident/474892#8ce7f2e42f2e1ed25cf886b1cd88ed750a69adf4b2fe43ac7778bd34b3edaf4e Incident Degradation was resolved. https://status.betterstack.com/incident/474892 Mon, 09 Dec 2024 11:44:00 -0000 https://status.betterstack.com/incident/474892#2149f286bf60aa795d315c48712af9089dfbadff73c31f6bc1788dfafa736388 Incident Dashboard & API performance has been reported as degraded in some regions. We're looking into it and should be back to full health soon. https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 11:52:00 -0000 https://status.betterstack.com/incident/472738#9c61a491ef4f1a7cbfe864e9729ceac37c02a8437b6de3ae8c6d1006e04dadf7 Incident All services are back to normal again. Sincere apologies for the inconvenience. Please reach out to hello@betterstack.com if you have any questions or need help. https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 10:28:00 -0000 https://status.betterstack.com/incident/472738#302d5ef3530d630fe085e4cc29798bbfb55b8fca115269cb7c10ba8d34c91868 Incident Telemetry dashboards are back up and running. https://status.betterstack.com/incident/472738 Thu, 05 Dec 2024 09:34:00 -0000 https://status.betterstack.com/incident/472738#aa546e3e8c189a409270eebabc02a07bc3a0e57d7cd2c14b7387fc95e2af9388 Incident We're experiencing service degradation related to today's completed maintenance required by our cloud hosting provider. Our engineers are working hard to ensure everything is running smoothly as soon as possible. https://status.betterstack.com/incident/472346 Wed, 04 Dec 2024 15:55:00 -0000 https://status.betterstack.com/incident/472346#32baddc222aabceeb9c6e719ae4a2ec829c8758ee675f2f2b11d3a19f431c112 Incident Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. https://status.betterstack.com/incident/472346 Wed, 04 Dec 2024 14:20:00 -0000 https://status.betterstack.com/incident/472346#1821436e52e3d36bb52ec8cdc690059c51e7543ebca39173ea90766dd6181ab2 Incident Some customers may experience delayed check processing. We're finalizing the configuration of our infrastructure ahead of tonight's maintenance and unfortunately experiencing degraded performance in one of our clusters. Everything should be back to normal shortly. Sincere apologies for the inconvenience. https://status.betterstack.com/incident/469193 Thu, 28 Nov 2024 14:52:00 -0000 https://status.betterstack.com/incident/469193#149d9bdfcc707b843bd12788649fc7bba350b4bcb1e64eab2f2f30996c24d919 Incident All systems are operational again. https://status.betterstack.com/incident/469193 Thu, 28 Nov 2024 11:25:00 -0000 https://status.betterstack.com/incident/469193#38f3e923169487830e18abd402e56edf2734d792449a40e3776eb5fe394404b1 Incident We're experiencing a delay ingesting metrics into dashboards for some of our customers. https://status.betterstack.com/maintenance/457486 Thu, 07 Nov 2024 10:10:27 -0000 https://status.betterstack.com/incident/457486#a6152a756ca3d4a67e8843ebcd78fac0c4a2b4bd4a860e03c33cda0b44f0b95d Maintenance Our cloud hosting provider will be providing a scheduled maintenance on our servers in this time. Access to your Better Stack account and Better Stack Uptime APIs might be briefly impacted. https://status.betterstack.com/maintenance/457482 Thu, 07 Nov 2024 09:59:18 -0000 https://status.betterstack.com/incident/457482#63bae510c146fc16e332583e5abb0c04a62b31d291cc9261d8ee79b981a11229 Maintenance Our cloud hosting provider will be providing a scheduled maintenance. Access to Better Stack Telemetry UI and Telemetry API might be temporarily impacted. You may experience delayed processing of your logs and metrics. No data will be lost during the process. https://status.betterstack.com/incident/434412 Wed, 25 Sep 2024 05:21:00 -0000 https://status.betterstack.com/incident/434412#7fe989047f743d8de0749fac72e217a334f7700f424df39c4fbf5dcee8616f1d Incident All systems are operational again. https://status.betterstack.com/incident/434412 Wed, 25 Sep 2024 05:18:00 -0000 https://status.betterstack.com/incident/434412#43ad3a93157ce6bc50b6ebd24d77a044f78634703bba10776883132a1366e70e Incident Dashboard is unavailable for a portion of our users. https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 01:36:00 -0000 https://status.betterstack.com/incident/423773#d1bfa238071f01a4ad5948ba8c63196734f1f914cb17ee13a16dee6afe434a17 Incident Everything should be back to normal. We sincerely apologize for the inconvenience! Please let us know at hello@betterstack.com if you need any help. https://status.betterstack.com/incident/423773 Wed, 04 Sep 2024 00:47:00 -0000 https://status.betterstack.com/incident/423773#fb32288f21dbd2cc413ddf283116000727b949ad0de15bd626ef4f7bf46cf3d4 Incident Our main Redis server experienced a hardware failure so we were forced to perform a failover. Some status pages and the Uptime dashboard can be slow for some customers. We have all hands on deck and are doing our best to resolve the issue as quickly as possible. Sincere apologies for the inconvenience. E-mail us at hello@betterstack.com if we can help. https://status.betterstack.com/incident/420177 Tue, 27 Aug 2024 14:55:00 -0000 https://status.betterstack.com/incident/420177#844b1b2833bb3a0be67a3406e19d193cc2a93b67e50aebd257f88ffecd5dcc8c Incident The performance of all DNS checks should be back to normal. Unfortunately, the degradation has triggered some false "DNS lookup failure" incidents. These should be resolved automatically for you soon. We're very sorry for the inconvenience. Please let us know at hello@betterstack.com if you have any questions. Many thanks. https://status.betterstack.com/incident/420177 Tue, 27 Aug 2024 14:36:00 -0000 https://status.betterstack.com/incident/420177#e2184aaa1a5affc88504c549bb09f788e35015c40e6c20f4a5453e4edc02b77a Incident DNS monitoring performance is degraded for some customers. https://status.betterstack.com/incident/339353 Mon, 11 Mar 2024 16:27:00 -0000 https://status.betterstack.com/incident/339353#7710a7f97816b1cf2b5bd3229903e7ff0e6d2205116fa48061bdc0de0dd28410 Incident The performance of all ingestion regions should be back to normal. We apologize for the inconvenience. Please let us know at hello@betterstack.com if you have any questions. Thank you. https://status.betterstack.com/incident/339353 Mon, 11 Mar 2024 14:05:00 -0000 https://status.betterstack.com/incident/339353#ff8918601a95f3c845d909fde3ec9982187147ae0f372b6d8b64a633287865ae Incident Ingestion pipeline performance is degraded for some of the sources due to a sudden spike in selected regions. https://status.betterstack.com/maintenance/329320 Tue, 20 Feb 2024 05:21:48 -0000 https://status.betterstack.com/incident/329320#3e646bf2f741dc1e1845260bf93858e0fa9eee8d8159a3358a41871c139f563a Maintenance We'll be performing a maintenance on one of the main Uptime database systems. The app may be unresponsive for moments during this migration. https://status.betterstack.com/incident/327849 Fri, 16 Feb 2024 15:43:00 -0000 https://status.betterstack.com/incident/327849#a9185ce444e44cb6dbccf55d20c53834798e7ead93e6ac362ec749588d06355b Incident The database latency is now back to normal. We apologize for the inconvenience. Need help? Please let us know at hello@betterstack.com. https://status.betterstack.com/incident/327849 Fri, 16 Feb 2024 15:36:00 -0000 https://status.betterstack.com/incident/327849#934a5847428a7d004d6aaafb3b9863a56b4af8362bd7b5265c6ede0498662c4a Incident Dashboard & API performance has been reported as degraded in some regions due to increased database latency. We're investigating the issue and are sorry for the inconvenience. https://status.betterstack.com/incident/320247 Wed, 31 Jan 2024 08:09:00 -0000 https://status.betterstack.com/incident/320247#6e04bd42a97da23312cd7c5c44b6f4078fa4ef72774866c6786e29d8492bd430 Incident The network router has been successfully replaced by our server housing provider, the services should be back up. Need help? Please let us know at hello@betterstack.com. We're sincerely sorry for the inconvenience. https://status.betterstack.com/incident/320247 Wed, 31 Jan 2024 07:59:00 -0000 https://status.betterstack.com/incident/320247#3da4c0c41d5ab518893d0f75174f02c9ea4ab289638e3cf8a8fe23bb0e4127d1 Incident We were notified that our server housing provider registered a hardware issue with their networking equipment. They're working hard on resolving it. https://status.betterstack.com/maintenance/305807 Thu, 28 Dec 2023 11:00:00 -0000 https://status.betterstack.com/incident/305807#8e4f2ab00f0f0b87c68222d38b8d99e871ea585f8e151ccdc56c910ffd1a4f21 Maintenance We'll be performing a routine maintenance on the Logs systems. https://status.betterstack.com/incident/172605 Tue, 07 Feb 2023 12:28:00 -0000 https://status.betterstack.com/incident/172605#aab4b4cb4e0860bd64fb1e2fb28d20af46dc1a28ebeb3ea99db95721a251d763 Incident Our dashboard is available again, the faulty switch has been replaced. https://status.betterstack.com/incident/172605 Tue, 07 Feb 2023 12:21:00 -0000 https://status.betterstack.com/incident/172605#b6a89aaa0af1d9189a421d50bedeac0b76de9ec3733bb2a749bad93c0d167d7e Incident Better Uptime dashboard is currently unavailable due to a hardware failure of a switch. Our server housing provider is actively resolving the issue. Sincere apologies for the inconvenience.