Previous incidents
Degraded Uptime dashboard and status pages
Resolved Apr 20 at 08:41pm UTC
All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything.
1 previous update
Reduced performance of telemetry queries
Resolved Apr 02 at 09:39am UTC
The issue has been resolved, all log querying is back to normal.
1 previous update
Reduced performance of telemetry queries
Resolved Apr 01 at 10:30am UTC
The issue has been resolved, all backlogged data has been processed.
2 previous updates
Uptime dashboard unavailable
Resolved Mar 08 at 11:49am UTC
We've successfully performed a hardware failover. We'll be migrating our redis cluster to a new hardware as a result of this incident over the coming weeks. Sincere apologies for the inconvenience! Please let us know at hello@betterstack.com if you have any questions.
1 previous update
Phone call alerts are delayed
Resolved Mar 07 at 08:28am UTC
All alerts should now work again for all customers. We apologize for the inconvenience and will re-evaluate our primary voice call provider going forward. Have questions? Please let us know at hello@betterstack.com.
1 previous update
Degraded status page speed in certain regions
Resolved Feb 07 at 08:35am UTC
Incident has been resolved.
1 previous update
Degraded Live tail & Explore logs performance
Resolved Feb 06 at 10:38am UTC
All services are back to normal. Sincere apologies for the inconvenience!
1 previous update