Previous incidents

We’ve identified and resolved the root cause of the issue.

Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at hello@betterstack.com.

Thank you for your patience!

Query performance is back to normal and all delayed logs are now being ingested; no data was lost. We’re continuing to monitor the system to ensure everything remains stable.

Thank you for your patience and for bearing with us. If you observe any lingering issues, please let us know at hello@betterstack.com.

All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything.

All delayed ingestion has been cleared; logs and metrics should now be available as normal. Thank you for your patience.

All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything.

The issue has been resolved, all log querying is back to normal.

The issue has been resolved, all backlogged data has been processed.

We've successfully performed a hardware failover. We'll be migrating our redis cluster to a new hardware as a result of this incident over the coming weeks. Sincere apologies for the inconvenience! Please let us know at hello@betterstack.com if you have any questions.

All alerts should now work again for all customers. We apologize for the inconvenience and will re-evaluate our primary voice call provider going forward. Have questions? Please let us know at hello@betterstack.com.