Previous incidents

June 2025
No incidents reported
May 2025
May 28, 2025
1 incident

Degraded Telemetry Performace

Degraded

Resolved May 28 at 03:55pm UTC

This issue has now been resolved. Log ingestion delays and query performance have returned to normal for all affected customers.

We apologize for the repeated disruptions and appreciate your patience as we worked to restore service. Our team continues to monitor the situation closely to ensure ongoing stability.

If you continue to experience any issues, please reach out to us right away.

1 previous update

May 27, 2025
2 incidents

Degraded Telemetry Performance

Degraded

Resolved May 27 at 03:00pm UTC

This issue has now been resolved. Log ingestion and query performance is now stable.

We apologize again for the disruption and appreciate your patience while we addressed this recurrence. If you notice any ongoing issues, please reach out to us right away.

1 previous update

Degraded Telemetry Performance

Degraded

Resolved May 27 at 10:30am UTC

This issue has been resolved. Log ingestion and query performance have returned to normal.

Thank you for your patience while we worked to address this incident. If you continue to experience any issues, please don’t hesitate to reach out at "hello@betterstack.com".

1 previous update

May 16, 2025
1 incident

Degraded Telemetry queries performance

Degraded

Resolved May 16 at 12:10pm UTC

We’ve identified and resolved the root cause of the issue.

Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at hello@betterstack.com.

Thank you for your patience!

1 previous update

May 08, 2025
1 incident

Degraded Telemetry queries performance

Degraded

Resolved May 08 at 01:30pm UTC

Query performance is back to normal and all delayed logs are now being ingested; no data was lost. We’re continuing to monitor the system to ensure everything remains stable.

Thank you for your patience and for bearing with us. If you observe any lingering issues, please let us know at hello@betterstack.com.

1 previous update

May 06, 2025
1 incident

Degraded Uptime and live tail performance

Degraded

Resolved May 06 at 02:48pm UTC

All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything.

1 previous update

April 2025
Apr 25, 2025
1 incident

Reduced performance of telemetry queries

Degraded

Resolved Apr 26 at 04:05am UTC

All delayed ingestion has been cleared; logs and metrics should now be available as normal. Thank you for your patience.

1 previous update

Apr 20, 2025
1 incident

Degraded Uptime dashboard and status pages

Degraded

Resolved Apr 20 at 08:41pm UTC

All services are back to normal. Sincere apologies for the inconvenience! Please message us at hello@betterstack.com if we can help with anything.

1 previous update

Apr 02, 2025
1 incident

Reduced performance of telemetry queries

Degraded

Resolved Apr 02 at 09:39am UTC

The issue has been resolved, all log querying is back to normal.

1 previous update

Apr 01, 2025
1 incident

Reduced performance of telemetry queries

Degraded

Resolved Apr 01 at 10:30am UTC

The issue has been resolved, all backlogged data has been processed.

2 previous updates